Terms of Business

These terms apply to the services you have instructed Tenant Disrepair Claims to provide, and should be read alongside your Client Care Letter.

Last updated: 14 August 2026

Tenant Disrepair Claims is a registered trading name of Bridgewater Law Ltd, a limited company registered in England & Wales.

We are authorised and regulated by the Solicitors Regulation Authority (SRA) and comply with the SRA Standards and Regulations. You can verify our registration on the SRA register.

These Terms of Business apply to the legal services you instruct Tenant Disrepair Claims to provide. They should be read together with the Client Care Letter we send you at the start of your matter. Together, those two documents form the contract between us. If there is any conflict between them, your Client Care Letter takes priority.

Through the Tenant Disrepair Claims service we act for tenants in housing disrepair claims against landlords in England and Wales. We will provide our services with reasonable care and skill. The specific scope of work, the people responsible for your matter, and their qualifications and supervision arrangements will be set out in your Client Care Letter.

Most housing disrepair claims we take on are funded by a Conditional Fee Agreement (CFA), commonly known as a No Win, No Fee agreement. In summary:

If you instruct us online, by telephone, or anywhere other than at our offices, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your contract with us within 14 days of entering into it, without giving a reason and without charge.

To cancel, contact us by email at info@tenantdisrepairclaims.com or by post to Bridgewater House, Surrey Road, Nelson, BB9 7TZ. If you ask us to start work within the 14-day period and then cancel, you may be charged for the work reasonably carried out up to that point; this will be explained before any work begins.

To give your claim the best chance of success, we ask that you:

• give us instructions that are complete, honest and accurate;
• provide documents and evidence we reasonably request without undue delay;
• allow access for any inspections or expert reports that your claim requires; and
• tell us promptly about anything that changes, including repairs carried out, contact from your landlord, or a change of address.

We maintain professional indemnity insurance in accordance with the SRA Indemnity Insurance Rules. Details of our insurer and the territorial coverage of the policy are available on request from our office. Unless we agree a different figure with you in writing, our total liability to you in connection with your matter is limited as follows:

Nothing in these terms limits or excludes our liability where the law does not allow it to be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.

The law requires us to verify the identity of our clients. We may use electronic verification services to do this, and we may ask you for identity documents such as a passport, driving licence, or recent utility bills. We cannot proceed with your matter until these checks are complete.

You may end your instructions to us in writing at any time. See also your 14-day cancellation right above, and note that ending a No Win, No Fee agreement early can have cost consequences, which are explained in your funding agreement.

We may stop acting for you only with good reason and on reasonable notice, for example if you do not give us the cooperation we reasonably need. We may retain your papers and documents while money is owing to us for fees and expenses.

We want to know promptly if you are unhappy with any aspect of our service. Our Complaints Procedure explains how to raise a concern, how we will handle it, and your right to refer your complaint to the Legal Ombudsman and to the SRA. Making a complaint will not affect how we handle your case, and we will not charge you for dealing with it.

How we collect, use and protect your personal information is explained in our Privacy Policy.

These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.